📋 Order Details

Detailed description

The Order Management module allows administrators to monitor, process, and update customer orders across all connected e-commerce stores from a single administration panel.

RootDock automatically handles operational workflows, payment synchronization, status automation, invoice generation, and affiliate commission calculation.

The module is designed to

• Simplify order processing
• Improve operational visibility
• Reduce manual work
• Support scalable multi-tenant commerce operations

Key capabilities

• Centralized order management
• Real-time order status updates
• Automated order workflow processing
• Customer contact information management
• Shipping information management
• Delivery information management
• Payment information tracking
• Transaction tracking
• Invoice generation and management
• Order link and tracking integration
• Affiliate commission calculation
• Partner commission management
• Multi-tenant order infrastructure
• REST API synchronization

Administrators can manage

• Order statuses
• Payment confirmations
• Shipping progress
• Delivery tracking
• Customer communication
• Internal order notes
• Invoice generation

The platform supports automatic order status changes based on

• Configured business logic
• Payment events
• Shipping updates
• Delivery updates
• Operational triggers

Payment and invoice handling

RootDock centrally processes payment-related information and synchronizes payment statuses across connected storefronts.

The system supports automated invoice creation, helping businesses streamline financial and operational processes.

Affiliate and partner commission system

RootDock includes affiliate and partner commission management.

Affiliate commissions are automatically calculated based on configured commission rules. This allows businesses to manage:

• Referral programs
• Partner rewards
• Affiliate-driven sales
• Performance-based commerce operations

How it works

1. Storefronts submit order data through REST APIs.
2. RootDock stores and processes order information centrally.
3. Payment providers and shipping updates synchronize with the order.
4. RootDock updates statuses automatically when possible.
5. Administrators manage orders through the central panel.
6. Invoices and commissions can be generated automatically.

Benefits

• Faster operational workflows
• Centralized commerce control
• Reduced manual processing
• Improved order accuracy
• Automated business operations
• Scalable order infrastructure

REST API

Relevant API groups: Order, Orders

Authentication: All requests require Bearer Token via JWT Token in the Authorization header.

• GET/api/store/v1/orders
  View
• GET/api/store/v1/orders/{orderNumber}
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• GET/api/store/v1/orders/{orderNumber}/shipments
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• GET/api/store/v1/orders/{orderNumber}/progress
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• GET/api/store/v1/orders/{orderNumber}/invoices
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• GET/api/store/v1/orders/errors
  View

Keywords